Agile Sales Tool (AST) (Call Center CRM)

Agile Sales Tool (AST) is a call center CRM designed to improve lead tracking, agent management, and overall sales performance.

• Built comprehensive lead management and tracking features, including data export capabilities for performance analysis.
• Implemented agent assignment and real-time status tracking to optimize call center efficiency.
• Designed performance reporting modules using Crystal Reports for detailed insights into sales activities.

The CRM helps call centers improve lead conversion and performance monitoring through effective lead distribution and reporting mechanisms.